Kingsway Lodge Family Visit Information

All visits to Kingsway are by appointment and if possible 24 hours in advance.  This helps us to limit too many people coming to the door at one time and that social distancing is in place in the foyer. 

Visits are booked by emailing [email protected].  Please let us know what day and time you would like to book along with who you will be visiting. If this is your first visit, please provide us with proof of your Covid Vaccination, you can email it or bring it with you. 

Betty and Karen at reception look after booking your visits, we are available Monday to Friday, 8 to 4, Weekends 8:30 – 4:30.

 For last minute visits please call them at 519-284-2921 ext. 244.

Inside Visits:

If there are other people in the foyer, please wait outside until we get them screened in.

When you arrive for your visit, please ensure you are wearing a mask when coming in, we will screen you in and rapid test you in the foyer.  You will have to wait 15 minutes for your results in your car, please come back up the building once the 15 minutes are up and we will provide you with a fresh mask and take your temperature.

If you like we are more than happy to show you how to self test and provide you with test kits.  You can then do it at home, write your name and the date on the test strip, email it to the address above or show it on your phone when you arrive.

Please keep your mask on for the entire visit.

Outside Visits and Outings:

Same as above but we will not rapid test you, just screen you in and take your temperature.

Masks are not required for outside visits but are required when we are screening you in. 

Essential Caregiver Training:

When we are in outbreak only Essential Caregivers are permitted to visit. The training is online, does not take long and only needs to be updated once a year.

Please let reception know if you would like to receive the information for this or you may email [email protected]  to request the information.  Also please include who you will be visiting.

We highly suggest that you complete this as soon as possible should we go into outbreak.


© Kingsway Lodge